Hi, really ****** off right now with xbox. I've spent around the past 3hours on the phone with them and tbh it was a complete waste of time.
Ill start from the beginning, went to asda after work grabbed me forza 4 and headed home to find the disc didnt work, oh great! I hadnt played/updated the xbox in 2/3months? atleast that anyway! So i hopped on the ol' google to find that there was a new disk format that the new games are using and that some of the unlucky few with old consoles werent compatible with these new disks. I thought ok, ill give them a call im sure theres an easy fix to this as they have broke it not me. But no... After speaking to the supervisors supervisors supervisor and 3 colleagues before that they want to charge me £70 to "repair" my "faulty" console even though they have said "yes, its due to the new disks its our fault". I fail to see why im having to fork out £70 to play new games even though they have broke it, which i think everyone would agree on? Other people with this problem were contacted or told to get in contact for a free replacement and it seems that because ive taken a while to get in contact that there just trying to get some easy money from me.
So my question is, who do i contact now? Tomorrow ill be ringing watchdog thats for sure and ill be ringing xbox again to pester them more. Is there anyone else i should contact? or better still is there a way to contact someone at microsoft who is higher than the call centres?