IMO
People would prefer for the servers to have no downtime, rather than a free month.
This is the reason they stuck with Franky, when the cheaper server suppliers appeared, and then vanished agian,
Like the previous poster said, maybe Franky should show him the ropes, help him out a bit, whilst he his doing 16hr days.
Until you have ran your own hosting company, you don`t realise how time consuming it can be,
Good work Franky