I know, I apologized them and they did aswell. I just had an unauthorised payment from them like a week ago that's why I was all mad. I though these things were linked together.
But yea, all good now, they handled their things well after all and I did too as I made them understand?
Alright everything is ok now, they cleared all the files and gave a fresh start. They told I had been hacked into and told me to change all my passwords etc. It's a trustable host after all I think?
yeah, they decided to help after I told them
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Proceed with the refund then. I'm still looking in to the file and stuff, if I find out it's just loads of crap I'll come requesting the full refund.
After further discussion with the abuse team, it appears your billing account may have also been compromised as this same IP is recorded in billing logs as well.
We are willing to give you the benefit of the doubt and reset your account passwords however we would have to reset the entirety of your hosting account for security purposes meaning complete deletion of all existing data and recreate it new as-if just ordered.
If we do this, you CANNOT use the backup provided to restore any files with exception of perhaps image files as you may restore the method such a person used to access your account.
I accepted the refund of 20.90$ for now, it's half of the payment. If I find out it's full of crap I'll come with a refund of half more than the full payment for all this trouble!
malicious content!? they are trying to rob me clearly, just because I didn't pay 30euros twice to them they try to claim some utter bullshit and closes my account. I'm going to get my other payment back too.
Never trust this host, NEVER! I remember someone here hosting in this site, that's how I got to know them.
If you are searching for a host, don't even look into this one!
One year was fine for me, I paid the 25euros for a year. But this year, it send the bill twice, I paid the other, and the other was paid too without an authorisation (via paypal both).
So I contacted paypal and told to refund the other payment, which it did (thanks paypal). Now, my account is suspended even I have paid this years hosting. (www.tommiylen.com)
I have contacted them, so far no reply. This is loads of bullshit.