Quote from Velocity. :

We got exactly the same problem! Our team leader (Garally) has already contacted you weeks ago and got told to basically " wait you were busy ". Team leader is waiting for refund and team are having to wait to buy new servers. Our tech guy wants to update stuff and can not! We aint happy

If this is for B2R team? This has already been refunded quite some time ago.

Quote from juniox_dias :

I have a situation here,

in oct/2009 i bought on alienserve 1 year of LFS and TS servers, now they put this message on their website :

i sent about 3 emails for [email protected] after that, but i got no response,

now i have a LFS server up but i cant administrate it, like changing the password ,seting up the addons, or downloading my "Airio Tracker" translation from this file manager that i spent a lot of time working on it!

i want the full service or the money back!

ps: when i try to config something on TCadmin i go to "game servers" and see this message: Daniel Júnio

Please let me know via PM when you purchased your server and I will get it refunded for you asap.

Quote from cargame.nl :

nice advertising but...

Currently Out of Stock

We have dedicated machines and VPS servers in stock, the website hasn't been updated. Could you please let me know what spec machine you are looking for.

Quote from PoVo :

Promotional Code 50%4life - 0.00% Recurring Discount Don't use Promotional Code

Subtotal: £4.50GBP
0.00% Recurring Discount: -£0.00GBP
Total Due Today: £4.50GBP
Total Recurring: £4.50GBP Monthly

fail

Sorry, please try it again.

We are pleased to announce the AlienServe 50% sale, which will be ongoing for one week only.

This means a 47 slot LFS server is only £2.25 with TeamSpeak 3, TCAdmin Control Panel and More...

This 50% sale is a reduction on ALL our services here at AlienServe even dedicated machines! The price you pay during this one week sale, will be the price you pay for as long as you have the service with us, there will be NO increase in price.

If you wish to take advantage of this offer, please use the following code on checkout: 50%4life

Last edited by AlienServe, Sat 15 May 2010, 08:52.

We are pleased to announce that we have now got a new member of staff at AlienServe, Joe. Joe has lots of experience in the hosting environment having worked for a leading server supplier and has extended knowledge of TCAdmin.

Support times will now begin to come back to the fast response you are used to from AlienServe.

Once again, thank you for your patience.

Some of you may have noticed a delay in reply to tickets you have open with us recently. We provide dedicated servers and game servers to a great number of users, and unfortunately with Andrew leaving AlienServe recently, there has been a huge amount of work for just one person.

We are currently advertising for a vacancy here at AlienServe, and we hope to have the position filled as soon as possible. Once we have the position filled, we will have support responses back to their normal quick times. Please bare with me for the time being, and I will try and answer everyone as quick as possible.

Quote from sju :

I ordered server from Alien Serve yesterday.
Problem is control panel:
http://j.imagehost.org/0160/control_panel.jpg
I can't edit server config or anything else. Look like I have limited account?

Your ticket has already been answered and new server has been added to your control panel. If you have any other problems please let us know.

Quote from marcel1 :

hi at all racers, I once asked an alien to serve and indeed how can I play on a server "insim" It would be very nice if you could help me.

thx for your time but i need really your help

Not sure I understand your question fully, are you having difficulties running an insim?

Quote from prOmo_LTU :

Guys from AlienServer,could you get that asap,we have race and we need tew token to prepare the server,thanks.

We are aware of a problem with our TeamSpeak 3 servers regarding unuseable tokens, we are looking into the problem and will advise as soon as a solution is found.

We are confident the issues are now resolved, the problem was due to a reporting tool consuming 100% CPU usage, hence the reason why your game servers may have had high latency. Please let us know if the problem continues.

Control panel issues are now resolved.

Problems with the control panel have now been resolved. If anyone is still experiencing any problems, please let us know.

Quote from PoVo :

Yeah the servers are constantly restarting about every 12 hours.

Also, your LFS download link is broken :

http://www.alienserve.com/lfs/LFS_S2_Z28_setup.exe

Whats the exact time you are having problems please?

Quote from PoVo :

Grrrrr... Control Panel always down when you need it

Edit: its back up!

Quote from Egon-est :

nice, EER server just crashed and after that i cant login to control panel aswell hope u can fix the problems u have there

Very strange guys as we have had no issues with any servers at all today, I will investigate connection logs to the machines.

Quote from Drift King CZ :

User TigerExpress paid for the service. Can we get Game Servers activated?

Hi, is this in reference to invoice number #431? If so this has now been setup for you.

Quote from Bmxtwins :

Will the alien's ever respond about sponsors

Request has been accepted please see our forums.

We are currently running a special offer on LFS servers, reduced from £4.50 / month for a 47 slot server to just £3.50 / month! Please contact us for more information.

All problems within our network have now been resolved.

Please be aware that server connections may be intermittent and show offline for the next 30 mins.

Quote from SaMiX :

hello,
I have 3 servers and no work.

I have the following message:
1) Cannot start service TC56188512487835588406054 on computer
2) Cannot start service TC75433366745205875347730 on computer
3) Cannot start service TC63146765534211647337678 on computer

Inaddition I have a ticket several days unanswered.
access to the site http://www.alienserve.com does not work

Sam

Hello Sam,

We have a known issue affecting certain users, you should have received emails updating you on progress? We are working on the issue and will keep you informed throughout.

Quote from Egon-est :

whats up with the http://www.alienserve.com ? i need to change the setup file but i cant :/

Please use http://94.76.213.97/Templates/Default/login.aspx as a temporary measure.

For any existing customers who are still using our TeamSpeak 2 server and would like to upgrade to TeamSpeak 3, please contact us. There is no fee to upgrade.

Quote from PoVo :

So now we can uplaod exe's again?


Command: STOR RaceDirector.exe
Response: 500 Access denied. File can't be uploaded.
Error: Critical error


Yes .exe's can now be uploaded, please make sure a process is stopped before trying to overwrite a file.