is the Controlpanel down?
I always getting this message:
Connection must be opened. SQL Command: SELECT USER_ID, FIRST_NAME, LAST_NAME, PASSWORD, TYPE, ADDRESS1, ADDRESS2, ADDRESS3, CITY, STATE, COUNTRY, ZIP, HOME_PHONE, MOBILE_PHONE, EMAIL1, EMAIL2, STATUS, PARENT_ACCOUNT, EXTERNAL_ID, BILLING_ID, BILLING_STATUS, GROUP_ID, FILE_SERVER_ACCOUNT, ALLOWED_IPS, SUBUSER_ACCESS_SUPPORT, FILE_SERVER_CUSTOM_GAMES, MD5_PASSWORD FROM TC_USERS WHERE USER_ID = 'ThorstenU'