It is a bit of a pain to keep the drivers from breaking the rules, though, specially (and most of the times, only) when it comes to the chat being closed and people still talking over it.
And about the first SC: One way or another though, people would still complain. If we didn't act, people complain about the admins not acting. But if we did something about it, people start complaining about our decision. It happens everywhere, although it happens more often than not in some places.