I'm no expert but from past experience it will usually mean they are waiting for your payment to come through or they are just setting things up. Don't worry just wait a bit and it should get setup soon, if not then contact them
OK, I didn't want to post publicly about this but this demo user tried to create a s2 cruise server. Do I need to explain any further? I refunded the transaction and told him to go elsewhere.
Besides, the communication was quite aggressive. Thats OK but I can do that better when needed.