It certinly doesn't look like the original power cable and there attempt at a bodge job hasn't worked. Shame for a guy with so good feedback. I don't have long left on my warranty so they need to hurry up and tell me what they want me to do with it!
Even if there's no power on the wheel (no light is on) it should be recognised by the computer. Because the power is only for force feedback. I can use the wheel without connecting the power. I think you should really check the usb cable and connector.
Be patient and tell them to replace it with a proper one.
You are as unlucky as me m8.
I'm waiting for a reply now. It's strange though because my pc says it has found something (the eheel) but says it has had a malfunction. Then the wheel went mad and started moving all over the place.
SO this means the USB cable AND the power cable are not working!
1) do not plug the wheel into your pc befor the sofware.
2) install the logitech sofware.
and somewhere it will say plug in your wheel.
then your pc will recognise the wheel.
3) load LFS and go set some fast laps.
When i plug in the wheel, windows detects it as an unknowwn device and says it has had a malfunction. The logitech doesn't work at all
I don't think theres a problem with the USB. When i search for the wheel it says make sure that the Power LED is on so maybe it needs it on to install the wheel.
Trust me mate i have done evrything right. Speedykev has been great and tried installing his momo without the power and the pc detected it. It can't be my pc as the same happens on my mates laptop so i think i have come to the conclusion that the wheel is the broken thing.
Still no reply from them. It was a quick reply when i was asking about buying the product but it's a dfferant story when your sending it back. They say all products are tested before leaving. This one obviously hasn't. It costs £14 to send it back through parcelforce as well.
Return Terms
All sales come with JustDeals-uk' 30-day warranty unless advertised differently. Refunds will only be issued if a replacement is not available. If the item is faulty, death on arrival (DOA) then we commit to issuing you with a working replacement within the warranty period. If in the event that a replacement is not available then and only then will we issue you with a full refund (including shipping). Specific terms are:
For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with packing slip.
Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges.
Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means.
Absolutely no walk-in return/replacement service will be accepted.
Short-shipments, DOA (Dead On Arrival) and Deviations products must be reported within 5 days from delivered date.
Buyer is responsible for all return shipping charges.
A refund may be issued if replacement is not available.
Returns may be subject to a 15% restocking fee.
All defective products will be replaced within the appropriate warranty peri
So i have to pay the shipping because they sent me a turd product.
Ridiculous!
To me it seems that if the wheel starts moving all over the place at least the power supply is working. If Windows detects the wheel, but says it has had a malfunction, then I think the USB cable is working too.
And as for paying to send it back: someone can make a lot of statements and rules on a website, but that doesnt mean that it isnt against the law (dont know to say it any better in English). IMHO if you order something, and it arrives broken you can send it back at no charge.
That's right.Those return terms might be against the law.
There must be an non-profit organization where you can get support for protecting buyer's rights. There is one even in where i live.