Telewest / blueyonder have always been a bad joke
When their connection is stable, it's good (or was), when there's problems, god help ya! I got to the point now that the only thing I need them for is an IP address and connection, everything else I handle myself, so it's not been so bad as I don't care if their DNS / Mail / Web server etc fall over (as they do regularly). They ditched their Unix mailserver and replaced it with an m$ exchange server... go figure
As for their "technical support", I know they read off of scripts, but damn... one reason claimed for my modem dying was that I was running FreeBSD and not windoze
I hear they have some jobs going though...
Regards,
Ian