I don't know if this is for other ISP's but Virgin Media customers who are not able to load the odd website up is because of Virgin's troubles. We have just phoned them and they told us that it is running really slow nationally. Just wondering if this it happening to other Virgin Media customers or other ISP's.
We can only load up certain sites, other continuously don't want to load, one of them being yahoo.co.uk

Thanks for that. I've been wondering why a lot of sites won't open, just couldn't be bothered to phone up.

Once again Virgin Media working properly. :rolleyes:

I'm not having any trouble with any site, but I dont visit many anyway.

Looks like Virgin kept on the NTL staff.

Working fine here, I'm afraid. I'd call that a fobb off from their tech support tbh, were it not for the fact that they have planned maintenance plastered on on their status page(s) for the next few days. If you've been having issues then I'd say that it's mighty coincidental.

Quote from beefyman666 :

Thanks for that. I've been wondering why a lot of sites won't open, just couldn't be bothered to phone up.

Once again Virgin Media working properly. :rolleyes:

There service is good, wouldn't call it great when it is working properly.

Might just be a problem in and around the Plymouth area then.

I spent half of Saturday and Sunday on the phone to Virgin, trying to get hold of someone to report the problem to. Their tech support are idiots and bare-faced liars. I'm ordering a BT line. I don't want to have to deal with Virgin's stupid tech support any more.

no issues here (touch wood) what you mentioned is on their status page, although as is planned maintainence.

Quote from sam93 :

There service is good, wouldn't call it great when it is working properly.

The smiley meant otherwise.

I hate Virgin Media, it's been pretty crap since we got it.

Quote from SamH :

I spent half of Saturday and Sunday on the phone to Virgin, trying to get hold of someone to report the problem to. Their tech support are idiots and bare-faced liars. I'm ordering a BT line. I don't want to have to deal with Virgin's stupid tech support any more.

Good luck with BT, their internet is bloody quick, not wrong there when it's working that is but their customer service is rubbish, my dad has spent many hours arguing/shouting down the phone at them because they can never understand what the issue is, we had problems on all of our installs with BT because they either didn't get their settings right or when the Engineer came out to install the cables into the house for the phone line, he didn't connect the cables together properly. I think BT have good speeds just need to get better Customer Service, not being racist but one of their issues may be because their call centre is in India and they can never understand you, always have to spell words out for them to understand the word/s you are saying.

I had >500ms pings all weekend. A simple traceroute showed up the problem. The biggest issue is that they route NAT traffic differently from modem traffic, and it's the NAT traffic routing that was hosed this weekend. They wouldn't hand me up to L2 support, they kept me on the phone at extortionate prices, doing stupid pointless things like rebooting my router etc. and wouldn't listen to a word I said. Then after 20 mins, they end the call promising a call-back that NEVER happens. I'm still owed a call-back from Saturday, and two more from Sunday. Supposedly I even have an engineer booked for Wednesday. Let's see if he turns up. If he does, I'm gonna kick 7 bells of shit out of his van, if it says Virgin anywhere on it.

Quote from SamH :

Supposedly I even have an engineer booked for Wednesday. Let's see if he turns up. If he does, I'm gonna kick 7 bells of shit out of his van, if it says Virgin anywhere on it.

Lol, you will also have to do it to him/her then because their shirts have Virgin Media logo's on them.

My Mothers Virgin Media connection was very slow yesterday actually, not sure about today though, i only really visit at weekends.

I really regret getting rid of NTL last year, i've had a 'crappy BT ADSL 8mb but actually 1.5mb' connection for the best part of a year now, and i think it's only been actually working for half of that time, can't wait to switch back in a couple of weeks.

I'd say that if you only rely on the connection alone, it's normally pretty good. Been with them since they were blueyonder offering a 1Mbit line as their "top of the range" connection.. I often get 600-800k/s downloads from both sites and torrents.

However, god help ya if you rely on their mail platform in particular, but also DNS servers and worst of all, need to contact their "tech support" dept.

I'll never forget them telling me the reason why my modem lights were all out for 3 days (until a tech finally paid a visit and replaced the modem) was because I was running FreeBSD and not windoze.. hahah

Then again tiny showed me why it's so poor about 5 years ago...




I doubt much has changed since



Regards,

Ian

actually all the virgin engineers that i have ever had round have been bloody good. Perhaps im just lucky.

If I had a choice I'd drop any provider that gave me a New Delhi contact to deal with. The problem seems to be a complete lack of accountability.

The service centres are specifically interested in throughput. All they have to do is answer your call and, if you're still on the phone after 20 mins, they have to get rid of you and move on to the next call. They'll tell you anything to get rid of you, and if you still won't go, they'll cut the call in the middle of a sentence. But what do they care? They're getting paid and the company you're paying has a call centre. Nobody except you cares if you're actually getting served by it, as long as you're calling and as long as you're paying your bills.

Quote from GFresh :

My Mothers Virgin Media connection was very slow yesterday actually, not sure about today though, i only really visit at weekends.

If it was between 4pm and 9pm and you went over a certain download or upload rate, your rates get capped by half for 5 hours.

Quote from franky500 :

actually all the virgin engineers that i have ever had round have been bloody good. Perhaps im just lucky.

I'd say you were _very_ lucky

Generally speaking...
Don't know if you can still do it, but a couple of years ago, they introduced a 50p(?)p/m call charge to their "support" line. If you call their free number (assuming it's still active, not called them for a while) and start explaining your issue, they'll tell you it's not their dept. but they'll transfer you.... not costing you to call them.

Doesn't replace lack of grey matter by their script-reading droids, but eases the pain a bit



Regards,

Ian

Was sorting someone's networking issues yesterday, and their Virgin Media connection was on the fritz all afternoon. I'm glad I'm not with them, to be honest.

Don't have Virgin Media, but I have had to deal with BT before. NEVER again. That took the piss completely, and cost a lot in phone bills.

Virgin Mobile however have brilliant service. Couldn't fault them at all, and even sent them a thankyou email for the help they've provided me with on numerous occasions (the only one I've ever sent to a company).

I guess Mobile and Media are completely separate entities.

Quote from beefyman666 :

If it was between 4pm and 9pm and you went over a certain download or upload rate, your rates get capped by half for 5 hours.

Nah, i did think of that, but it was around midday, plus my mum uses the net for e-mail and the odd bit of shopping, no chance of hitting that 3gb mark.

Quote from GFresh :

no chance of hitting that 3gb mark.

3GB?! Christ I downloaded more than 3 times that yesterday alone.

It's not how much you download that caps it, it's the download/upload rate.

For instance if you're on the 2mb pack, and you go over more than 128kb/s (not sure if that's actual figure, but it's something around that) download rate, then it gets raped to 60-70kb/s

When I can find the website about all this I'll post it up, I lost all my bookmarks in a recent format.

Realistically how are the majority of the population going to limit their download speeds :S

Wandered a bit OT here, sorry guys.

Quote from franky500 :

actually all the virgin engineers that i have ever had round have been bloody good. Perhaps im just lucky.

When I moved to this address, NTL (as was) somehow decided it would be clever to log the phone number at my old house as the contact number for the installation at the new one. They turned the phone off at the old house four days early so I had to call and tell them to switch it back on again, then when it got to my move date they never bothered to turn up because I wasn't answering the contact number they'd stored (because they'd switched that line off themselves that very morning!).

When - after hours on hold on mobiles and payphones - they finally did show up, a week later, to install my line, I overheard the two engineers outside talking through my window. One of them was saying "Do you think he's going to come up a ladder just to see if we've crimped it properly?". I opened the window and said "Given that you've just told me about it, I won't need to - I'll just call and complain as soon as you've gone".

Arseholes.