msdvd.co.uk are a dvd company that produce a few dvd's surrounding motorsport, probably the most notable is the 50 years of BTCC dvd. I ordered a dvd from them way over a month ago now, ive contacted them endlessly asking where it is and ive had 1 reply about 2 weeks after my order saying there was a problem with their servers and that they'd get it sent the next day. This never happened. So now its over a month on and still no sign of the dvd and no replies to new emails that are being sent.
I need to know what my options are, im thinking of reporting them for fraud as the money was taken from my account way over a month ago.