I had a similar issue when I last moved house two years ago. NTL (as they were then) decided to cut off my services at my old place a week before I was finished living there, and also decided to store my old address telephone number as the contact number for me at my new address! So when they called to tell me they were here and waiting to install my new line, they were surprised to find nobody answered the phone THAT THEY HAD CUT OFF THE WEEK BEFORE.
About 18 hours of expensive phone calls to their customer service lines and two weeks later (so that was 3 weeks in total of no internet - I work from home) they finally came and plumbed me in, and I overheard one of the scrotes outside my window say to the other "Who's going to come up here to check that we've crimped these properly?". Grr!
When I finally got a telephone service I called them to complain about the whole ordeal, and ask for them to reimburse my costs from calling their helplines to sort out THEIR ****-up, got the brush-off a couple of times and eventually told them to cancel all my services (I'd run right out of patience) at which point they offered me a £100 credit on my account and free TV for a year.
Which I took.
About 18 hours of expensive phone calls to their customer service lines and two weeks later (so that was 3 weeks in total of no internet - I work from home) they finally came and plumbed me in, and I overheard one of the scrotes outside my window say to the other "Who's going to come up here to check that we've crimped these properly?". Grr!
When I finally got a telephone service I called them to complain about the whole ordeal, and ask for them to reimburse my costs from calling their helplines to sort out THEIR ****-up, got the brush-off a couple of times and eventually told them to cancel all my services (I'd run right out of patience) at which point they offered me a £100 credit on my account and free TV for a year.
Which I took.
, chin up it could be worse.....you could have had the misfortune to deal with AOL customer service.
). 
