Here in Norway ; GET. I hate this company, it's useless. Was without propper TV signals for two weeks, internet coming and going, the speed is changing between 5mbit-30mbit. Custommer support..where? Waiting 50 min in their queve and can then be called back if wanted. I do so, 6 (!!) hours later they call me back, just to basically tell it's my bloody fault. Trying to say that "NO THAT MODEM IS NOT CONNECTED WRONG", since I work for ISP myself. The man on phone still incist that I have connected it wrong. After 1 hour on the phone he belives I have a router connected (alltho I do not have it), and I use 30 min to get him to accept that there is no bloody router connected. 2 hours of total in the conversation, and no sollution.
He then tells me that I got this xx xxx xx case number and estimated "fix" time is 1-3days depending of x number of reasons. I wait 3.5 days and call back, just to find out my "case" was closed.
By that point I started to get frustrated, but either way - 1 hour more of phone and we make a new case number on me.
4 days later I call them back and ask hows it going. Get then answered that they tried to reach me, but did not succeed. There had been a service man on my door without ANY information, SMS or note in my mailbox. They then wanted 650NOK for the whole thing, and I had to order a new visit for the service man.
I do so, the service man and me agree's on a date and he comes home to me. He goes around drinking cofee (at my excpence) and tries to find the problem. Looking at some cables and replacing the out-take in the wall. He then asks me to wait 12 hours and it should work.
I wait a day (to make sure I did not rush it) then tries. Nope. On my modem is things better now, it tells there is a contact but not allowed log-in (PPPoE). I somewhat get really pissed off, because I know that the whole thing is DHCP here, so I guess those people in GET somewhat have made my "config" in their system at PPPoE instead of DHCP. (if I just had a U/P I could just write that, but I did not have since it was DHCP in the first place and ISP did not give me pasword back). I call them, waits some hours and start talking with one of these. After mindBLOWING 3 hours on phone of checking and me almost ending up in tears by a nazi custommer support we FINALY find the errorr. Those sod DID ofc have the system config on PPPoE instead of the DHCP.
He changes it, but system fails. He then make a case on it and asks me to be kind waiting for their reply. From there it goes back on forth, their system just crashing and they canot change the config, I think that it tok at least 5 days after that that it finally started to work again.
So, when my contract time is out with GET (1 year after you bought it), I AM SO going to change!
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