I got my G25 a couple of days ago, it worked well the first day.

Yesterday all of a sudden, I cant put the gear to reverse..
I can press it down and drag it to reverse but instead of reverse it goes to 6th gear, tried reassigning it but it didnt work, it recognizes button 14 as button 13.

Im sending it back to the store I bought it from, they said they would send a new one so.

Anyone else had this problem?

Quote from Nargaal :

I got my G25 a couple of days ago, it worked well the first day.

Yesterday all of a sudden, I cant put the gear to reverse..
I can press it down and drag it to reverse but instead of reverse it goes to 6th gear, tried reassigning it but it didnt work, it recognizes button 14 as button 13.

Im sending it back to the store I bought it from, they said they would send a new one so.

Anyone else had this problem?

Some people at RSC are reporting this too, though it's mostly the "reverse" getting stuck, etc...

---
So far I'm a bit surprized that there are no problem reports about the paddles. From what I've seen they would seem to be the weakest link. But I guess most people are using teh shiftah.

Heh, I took another quick drive for couple minutes.. thought I could manage it even with the rumble and feeling difference, but the noise got CRAZY the more I drove!

http://nismo.1g.fi/g25/g25kaput.avi

Finally got an email from the store, they told me to call Logitech directly too.

Quote from lyd :

Did you misspeak/misremeber, or did they issue a longer warranty in the UK?

The warranty on mine is 1 year.

lyd

It says two years. I would scan it in to show you, but I can't find the USB cable for my scanner. >.<

Quote from P5YcHoM4N :

It says two years. I would scan it in to show you, but I can't find the USB cable for my scanner. >.<

Two years here in Sweden too.

Quote from tristancliffe :

Whilst the number of people with problems here isn't all that big, and whilst Logitech should release a non-flawed product (which I personally think they have), you also have to bear in mind that YOU (whoever) took the plunge of pre-ordering and getting early ones.

so basicvally what youre saying is that if you preorder a product you shouldnt expect to get one that actually works ?

and no they didnt release a flawless wheel ... tweak confimed that the issue appeard during testing and obviously they either didnt fix it at all or half arsed

i was kinda worried when i read that sticker on the cd case that read rev 0.5 ... i didnt expect to get a beta product though

Quote from Matrixi :

How in the hell would one know that he would be getting a faulty product? How long do you think that one should wait to get a certainly flawless product? Place yourself in the position of the people who HAVE gotten a faulty product and think. Wouldn't you be a bit pissed off? YOU preordered yourself if I understood correctly, think if your wheel would start to break now. Would you be just minding your own business and not caring about it? I somehow doubt it.

Nope, not worried and yes, I'd be going for replacing the faulty one... If I learned one thing, than it's that nothing is flawless, especially if it's man-made... Accidents in manufacturing happen, and if you once worked with a big corporation manufacturing something, you'd know that they calculate with a couple of thousand faulty products over the amount of a (couple of) million made products... Now, if you get a faulty one (which you unfortunately did), there's always a "repair and replacement"-department at every good manufacturer, dealing with the odd faulty products that escaped through quality control...

Quote from Matrixi :

Do you think that a faulty product should just be kept in secret and cleaned under the carpet? If that's the way how it would go, Logitech products would remain to have questionable quality forever. Problems like these MUST be brought out to the public, that is the only way the manufacturer will even bother looking at the problem. I wasn't too surprised when the DFP rev A pedal problem started occurring, that was "only" a 120 euro wheel at the time. Imagine if people wouldn't have whined about that problem, do you think we would have gotten the better B revision DFP then?

No reply from the store yet either.

No, I'm with you, faults have to be brought to the public's attention and have to be dealt with by the manufacturer... I hope you get your wheel replaced and you can finally enjoy the bargain you made by buying it...

Quote from Hyperactive :

So far I'm a bit surprized that there are no problem reports about the paddles. From what I've seen they would seem to be the weakest link. But I guess most people are using teh shiftah.

Yeah, those buttons have some nasty cheap feeling, don't they?

Has anyone opened their shifter to mod it? Any pics/info out there?

Quote from Shotglass :

so basicvally what youre saying is that if you preorder a product you shouldnt expect to get one that actually works ?

No, I'm saying if you preorder a product then you are going out on a limb before. Product defects etc are more likely to strike in the first few months of production - happens with cars, dishwashers, graphics cards (drivers), and lots of other things.

Quote from tristancliffe :

Product defects etc are more likely to strike in the first few months of production - happens with cars, dishwashers, graphics cards (drivers), and lots of other things.

Don't forget videogame consoles.. they are notorious (*looks at his 360's blinking red lights of doom*).

Quote :

Would be nice to hear what the actual design error has been and how will the warranty cover it.

You're assuming it's a design error. How do you know it's not a manufacturing problem? My wheel doesn't do it, and I've been using and abusing it for months now (as have thousands of others).

At least you're not assuming, as sshhaabb did, that Logitech is 'taking us for a ride', willingly deceiving us to make cheap buck with a shoddy product. That's really the only reason I replied; that kind of assumption is not only ludicrous, it's really uncharitable to some stand-up guys who have been more active in the community than any retail manufacturer I've ever seen. I'm sure they'll do right by you, one way or another (though I understand it sucks to be you in the meantime).

I've had to deal with Logitech in regards to manufacturing faults and product failures before. The good news is, once you get involved with their support procedures they give you one-on-one service and will work to resolve the issues at hand. If your product has a genuine fault they will certainly do the right thing by you, in my experience.

For many products we buy the warranty is dealt with at store level. This can actually be more convenient for the customer sometimes than dealing with the manufacturer. Additionally, most product warranties these days are "repair or replacement", meaning they can decide to take the time to repair the original item or supply a new one, at their own discretion.

My advice to you if you believe your product is faulty, is to first check with the store where you purchased your wheel. I know this isn't always possible if the item was a gift or was purchased in a far away location. If the store has stock they may just swap out a new wheel right away. If they do not have stock they may wish to send it away for repair, this may be less desireable for you, but it may also be less desireable for the manufacturer, depending on their service regime in your location.

The alternative to returning the product to the place of purchase would be to contact Logitech support directly. This may not be the fastest path to satisfaction though, so it is probably best to try the store first (may even be a warranty condition in some countries). If you do end up communicating with Logitech support staff, just tell them the facts and be prepared to provide proof of purchase. If your claim is legitimate they will action it quickly (but delivery of replacement goods may take weeks, depending on location and availability).

Logitech have angered and frustrated me many times over the years I've dealt with them and their products, but when it came to the crunch they didn't fail to rectify my problems promptly and professionally.

I bought the G25 knowing that it might be defective. I have had many defective things... My first MOMO having a bad part in it where it NEVER went to center, Hard Drive catch on fire and melted my case, I had a R/C Niro engine that shattered a piston on first start (head was faulty), my sister's car had a faulty intake manifold, and the list could go on. My point is that not everything is perfect but some products have more problems than others. I woult type more but I don't see why I should repeat everyone else/

The only problem I have had so far is that it does not fit on my desk. My MOMO fit at full extension with the spacers off so I thought the G25 would fit. My desk is about 6CM thick. heh

Quote from kompa :

Has anyone opened their shifter to mod it? Any pics/info out there?

I will open it soon because I can't stand the Shifter configuration. I have gotten used to driving my Volkswagen Passat and my Sisters GLI where the reverse is Down, to the LEFT, and UP. (exactly oposite from current) If you want pictures of other stuff Feel free to PM me.

Quote from tristancliffe :

No, I'm saying if you preorder a product then you are going out on a limb before. Product defects etc are more likely to strike in the first few months of production - happens with cars, dishwashers, graphics cards (drivers), and lots of other things.

ill go by what tweak told me and according to him the problems matrixi and i have are direct cause of a design flaw and not of bad quality control

so we didnt get a lemon we got an inherently flawed product prone to fail sooner than later
just like the momo and dfp pedals

and thats not even the bit that really pisses me off as ive come to expect that sort of thing from logitech ... no what bugs me is that its a known issue that came up in the beta stages of the wheel so they had ample time to fix it before the street date

Quote from skstibi :

I have gotten used to driving my Volkswagen Passat and my Sisters GLI where the reverse is Down, to the LEFT, and UP.

You know that the stick position is determined by pots? Changing R-Gear layout wount be a easy job.

Quote from M.Mos :

You know that the stick position is determined by pots? Changing R-Gear layout wount be a easy job.

Yes, I now know that it is not going to be an easy job. It is not going to be the hardest either I am also going to try to make that shift clicking almost go away if not completely, yes, I know what I am doing. I have done much harder things.

I gave a call to Logitech today and the lady on the other end said that my wheel would most likely be swapped to a new one. However she said something about the product being "too new" to be listed on their catalogs.

After that she told me someone from Logitech would call me next week for more info, I just hope I'll get a fully working G25 before next month.

got mine today ... i simply love it

dabs just changed waiting time back to 1-2 weeks!!

oh well.... its worth the wait as i can get it vat free as im getting it sent to jersey only £120!!

paid about 250€ for mine (incl. shipping), a bit expensive - but totally worth it

Quote from andy_bonjon :

dabs just changed waiting time back to 1-2 weeks!!

oh well.... its worth the wait as i can get it vat free as im getting it sent to jersey only £120!!

It was 1-2 days at 6pm this evening.... bugger.... might try and find it elsewhere then...

I have the G25 and i love it but i have a question:
How do you get the brake and the accelerator on their own axis? I can't separate them....

I go to options> controls> axes/FF and on right side where it shows the available axis's to pick the brake and the throttle are on the same axes, the RZ axis(they are separate on the left side). So i can't separate them, therefore i can't heel toe.... Can anybody HELP??

And also i hate the Brake's stiffness, my chair slides backward whenever i press the brake, it is very annoying and usually causes me to crash. Is there anyway to cut the spring or reduce the stiffness at all???? Has anybody tried anything?

ThankYou!!

Quote from Honda_TypeR_VTEC :

So i can't separate them, therefore i can't heel toe.... Can anybody HELP??

Go to Control Panel in Windows, then Game Controls, select the G25 (it must be plugged in) and then properties. In there you can deselect combined pedals. It's also an idea to set the spring and damper effects to 0% (they mess with LFS FFB). Then you can go into LFS and pick the separate axis.

Quote from Honda_TypeR_VTEC :

And also i hate the Brake's stiffness, my chair slides backward whenever i press the brake, it is very annoying and usually causes me to crash. Is there anyway to cut the spring or reduce the stiffness at all???? Has anybody tried anything?

Wedge something behind the chair. Must be very easy to slide your chair, mines on wheels and I don't have any problems. Perhaps you don't weight enough. Watch more TV and order more pizza.

Quote from Bob Smith :

Wedge something behind the chair. Must be very easy to slide your chair, mines on wheels and I don't have any problems. Perhaps you don't weight enough. Watch more TV and order more pizza.

:ices_rofl I have problems with my chair moving when I press my Momo pedals... god knows what it's gonna be like when I eventually get the G25... might have to either take the wheels off the chair or put some socks under the back wheels :P

Quote from Bob Smith :

Wedge something behind the chair. Must be very easy to slide your chair, mines on wheels and I don't have any problems. Perhaps you don't weight enough. Watch more TV and order more pizza.

my problem is more the pedals sliding - but i just could clean my floor

My chair is on wheels, on wood flooring. I think its thanks to the kebab house down the road it doesn't move much. That and having the wheels sideways so its harder to move backwards.

Had to wedge the pedals in as well, but they don't move at all now.