Drivers do get a message when they join James *sigh*
Regarding allowing drivers to state their side of the story before an admin has reviewed it. Well I made the decision not to put this in the system because it just encourages the drivers to argue. If drivers think they have a voice, and that the admin would listen, they'll push it for every thousandths of a second its worth, let alone every point or day of ban.
Worse than that, it would increase admin time to deal with each report and, you know what, when I look at all the appeals we get the only successful ones are when the wrong driver has been selected in a multi-driver report or something like that, its not the decisions that are wrong but sometimes a mouse click.
I'm not aware of any decisions that have ever been over-ruled, except where drivers havnt given enough info and have resubmitted (as described above) because the admin didnt waste their time trying to find what the driver was complaining about with the information they had.
If there is a problem we'll fix it. Until then i'd like to not break something that is working.