all of these companys suck Tbvh, i can understand a warehouse is complicated, organizing is hard but its their JOB! seriously... why invest millions in a fully automated warehouse vans with gps etc if you're just going to be a cnut ?
ive had small things arrive late ( you know, car parts for birthdays, bought 6 weeks early to avoid their hassle ) if i can at all avoid importing i will, even from england which is only a short swim away...