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franky500
S2 licensed
Quote from g7usl :Just qualified on 'Schumie' and all the times have gone! 6 guys effected

Unless you save your stats on the webserver, thats nothing to do with 500servers, as your game server has not been moved yet.

@ Marius, Will re-build in the next hour or so.
franky500
S2 licensed
i did update the build to 5.3.5, it was on 5.2.7 previously.

If its causing problems i can rebuild it.
franky500
S2 licensed
For the webserver it will be: 84.45.52.140 (this will also be the teamspeak IP)

for the game servers, Depending on what machine you are put on, it will either be: 84.45.52.141 or 84.45.52.143

If your servers have already been moved then it will be listed on your Control panel. Otherwise, please check back once you receive an e-mail confirmation of your server being moved.
franky500
S2 licensed
Hi Marius,

Yes i uploaded the data to the new server from the backup machine, The webserver is only backed up once a week as it is not for mission critical hosting.
franky500
S2 licensed
Full DNS Propigation can take upto 48 hours, Depending on your ISP.

There are a few tricks you can try, such as renewing your IP address etc, But unless your ISP has updated its DNS records its just a waiting game (some do it every hour, some do it once a day, etc).
franky500
S2 licensed
I find that on many occasions there are issues with reading DVD +R / DVD +RW discs, However DVD -R discs seem to work (always have done on drives that have failed to read DVD +R's properly).

So assuming that you are using +R's, try using DVD or CD -R's. If you are already using DVD -R's

Alternatively, this registry patch has also bought me alot of success when dealing with drives that simply do not recognise any disc being there.

http://www.geekstogo.com/forum/files/file/8-cdgone/
franky500
S2 licensed
yes the teamspeak IP will be changing too
franky500
S2 licensed
Quote from jasonmatthews :Our website is down Dean.

that would be part of the .204 box,

Thats all being transferred over as we speak. Just got to wait for the DNS zones to change.
franky500
S2 licensed
208 is up now Jeffry,
franky500
S2 licensed
should not be more than a couple of hours from now.
franky500
S2 licensed
Just a quick note that i have had to take the .208 and the .204 machine down to re-arrange the rack for the other new machine, So some people will be unable to connect for a while.
franky500
S2 licensed
almost there now. around 25% from each box left to go now. wome users may be receiving errors on the cp. unfortunately that needs to be the case in order to get the upgrades cmpleted.
franky500
S2 licensed
[QUOTE=franky500;1563168]
To combat the above issues i have purchased 3 new Intel Xeon Quad-core machines, with 6GB ram each to replace 2 of our old Core2Duo machines. 2 Of these machines will be set up and ready to have existing customers transfered over to in the next 24-36 hours. the 3rd will follow within the next 14-21 days.QUOTE]


The Core 2 Duo machines had only 3gb ram each and were dual core 1.86ghz machines,

The new Xeons are Quadcore 3.00 ghz machines.

So... yes
franky500
S2 licensed
Around 40% of all users were completed last night, For those of you who have not been moved yet, you will be dealt with during the same time frames as the post above, tonight.

Regards,
Dean
franky500
S2 licensed
This is the revised upgrade schedule:

Date: 6th march 2011 Time: 19:00 GMT - 21:59 GMT

The 500Servers control panel will be online, However some features may appear / dissapear at times throughout the control panel, You will still have full access to all your server files and settings. Please do not be alarmed if the Control panel appears offline. It will return within a few minutes if this happens.

Date: 6th March 2011 Time: 21:30 GMT - 01:30 GMT

All users from the server with IP: 81.19.209.205 will have their services transferred to one of the new systems.

Expected downtime for each service a user holds on this IP: Less than 5 Minutes per service.

Date: 6th March 2011 Time: 23:00 GMT - 03:00 GMT

All users from the server with IP: 81.19.209.208 will have their services transferred to one of the new systems.

Expected downtime for each service a user holds on this IP: Less than 5 Minutes per service.

~Other Updates~
There will be some new features available to clients after this phase of upgrades,
The 500servers Webserver will also be upgraded, However this machine has not yet been delivered, so an update schedule is not available.

~Emergancy contact~
Throughout the night from around 21:00 GMT onwards i will be available via MSN, Please allow a couple of minutes for me to respond on this as i may be in the middle of a task. My MSN address is: [email protected]
franky500
S2 licensed
Quote from franky500 :UPGRADE INFORMATION

We now have 2 of our new servers in place and they are almost ready for existing users to be transfered over.

This is the planned upgrade schedule:

Date: 3rd march 2011 Time: 20:00 GMT - 23:59 GMT

The 500Servers control panel will be online, However some features may appear / dissapear at times throughout the control panel, You will still have full access to all your server files and settings. Please do not be alarmed if the Control panel appears offline. It will return within a few minutes if this happens.

Date: 4th March 2011 Time: 00:01 GMT - 04:00 GMT

All users from the server with IP: 81.19.209.205 will have their services transferred to one of the new systems.

Expected downtime for each service a user holds on this IP: Less than 5 Minutes per service.

Date: 4th March 2011 Time: 01:30 GMT - 06:00 GMT

All users from the server with IP: 81.19.209.208 will have their services transferred to one of the new systems.

Expected downtime for each service a user holds on this IP: Less than 5 Minutes per service.

~Other Updates~
There will be some new features available to clients after this phase of upgrades, More information on that will be realeased once all upgrades are completed.

The 500servers Webserver will also be upgraded, However this machine has not yet been delivered, so an update schedule is not available.

~Emergancy contact~
Throughout the night from around 19:30 GMT onwards i will be available via MSN, Please allow a couple of minutes for me to respond on this as i may be in the middle of a task. My MSN address is: [email protected]

Unfortunately, Due to a problem with configuration i will not be able to complete all transfers tonight,

A new time-table will be released tomorrow.
Upgrade Timetable
franky500
S2 licensed
UPGRADE INFORMATION

We now have 2 of our new servers in place and they are almost ready for existing users to be transfered over.

This is the planned upgrade schedule:

Date: 3rd march 2011 Time: 20:00 GMT - 23:59 GMT

The 500Servers control panel will be online, However some features may appear / dissapear at times throughout the control panel, You will still have full access to all your server files and settings. Please do not be alarmed if the Control panel appears offline. It will return within a few minutes if this happens.

Date: 4th March 2011 Time: 00:01 GMT - 04:00 GMT

All users from the server with IP: 81.19.209.205 will have their services transferred to one of the new systems.

Expected downtime for each service a user holds on this IP: Less than 5 Minutes per service.

Date: 4th March 2011 Time: 01:30 GMT - 06:00 GMT

All users from the server with IP: 81.19.209.208 will have their services transferred to one of the new systems.

Expected downtime for each service a user holds on this IP: Less than 5 Minutes per service.

~Other Updates~
There will be some new features available to clients after this phase of upgrades, More information on that will be realeased once all upgrades are completed.

The 500servers Webserver will also be upgraded, However this machine has not yet been delivered, so an update schedule is not available.

~Emergancy contact~
Throughout the night from around 19:30 GMT onwards i will be available via MSN, Please allow a couple of minutes for me to respond on this as i may be in the middle of a task. My MSN address is: [email protected]
franky500
S2 licensed
Quote from MariusMM :cPanel is still not working...

Marius, Check now, Although it was not showing as offline for me at any point. I have just re-fetched the license file. Let me know if you still see an error.
franky500
S2 licensed
I suggest re-sending it please 3j, I have cleared out alot of PM's
franky500
S2 licensed
I realise that 2 things have been seriously lacking recently:

1. Server stability,
2. Support

For this i sincerely apologies,

However, Some good news is available.

To combat the above issues i have purchased 3 new Intel Xeon Quad-core machines, with 6GB ram each to replace 2 of our old Core2Duo machines. 2 Of these machines will be set up and ready to have existing customers transfered over to in the next 24-36 hours. the 3rd will follow within the next 14-21 days.

In terms of support. All i can give you right now is my word that i will be available more often from now on, and will publish information more often in any times of trouble.

A further message will be posted in the next 24 hours with full details of how this will affect current customers of 500servers.
franky500
S2 licensed
my bad, e-mail system (my side) was not sending me update notifications and i completely forgot about them.

Will sort both of these today.

@Crady, I am able to connect to the USA Server from my end but there still seems to be an issue with LFS Connecting (at least it appears that way) can you confirm for me so i know im on the right path. Thanks
franky500
S2 licensed
I have been given the new build of the CP software and the control panel should now be working fine.

I am currently at the Datacenter looking at local issues with the UK servers, As soon as i get back home i will chase up whats happening with the USA Server.

Thanks for your patience.
franky500
S2 licensed
Quote from Bmxtwins :"
Could not connect to the master monitor.

"

for game servers

Thanks for the report... The post i made is all the information i currently have. Please refer to previous posts, As soon as i know more. I will post again.

You should still be able to edit server configs etc even whilst the master monitor is down.

Quote from Mustangman759 :hey dean can you get back to my PM when you have a chance thanks

Until the CP issues have been rectified its going to be difficult to impliment anything from your PM. I will check back with you once the CP issues are solved.
franky500
S2 licensed
Quick update:

I cannot find an issue my side, They cannot see any issues on their side directly. However they are looking into a possible routing or DNS issue. They are going to do a new build of the CP Software that i can try out which instead of trying to route to a domain, Will route to a direct IP.

Right now: Fingers crossed...
franky500
S2 licensed
The last couple of times this happened it was becauase of an update, This time its nothing to do with an update.. I have contacted TCAdmin and am waiting on a fix.

Feel free to e-mail any important changes to me: [email protected] and i will get them changed in the mean time.
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