No problem mate.
U have to open a ticket to 500servers and ask the "direct link" of airio file.
It's free and they provide you a link same this:
$file = "http://xx.xx.xxx.xxx/mc0676/GameServers/xxxxxxxxxxxxxxxxxxxxxxxxx/Airio/Airio.sta.cr.txt";
Don't public this link in the forum beacuse u can link directly the airio.con.1.txt and this is not safety for your server.
Today how u know 500server is down, damm.