I find Deko's post reasonable (opposed to other free-provocative ones), and I personally choose to position my self on the "happy with the services" user side.
In my case the support worked as claimed, meaning that I could get in touch with an admin within a resonable window of time, even outside "usual working hours". Giving the fact that we are not speaking about a "big business/corporation model" I would choose their services for my game server hosting over a more known solution/provider. If nothing for the flexibility they offer, and the willing to have a good start overall.
So, to resume, in my case all good 'till now.
A satisfied customer.
DISCLAIMER: I don't personally know any of you, and I don't wish to start an arguments war, but I think it's not really fair to simply discredit a good intention without a very strong reason. LFS hosting world is getting smaller anyways, unfortunately, no need to be rude between us..